Senior User Researcher

Application deadline date has been passed for this Job.
This job has been Expired
Full Time Part Time Permanent
Job Description

A Senior User Researcher is responsible for the end-to-end planning of user research and design activities. This will include identification of target audience, creating relationships with identified audience members (this could be members of the public or trade bodies), planning the overall User Research approach and choice of appropriate research methodology. It will also include strategies for collecting qualitative and quantitative data, responsibility for tool selection (ensuring security and suitability of any tools used especially with respects to data sensitivity) and determining the appropriate technique for analyzing the data and visualising the results. These choices will be balanced against the Project aims and objectives, the outcomes expected for our users and the cost effectiveness of the activity.

The post holder will be part of one or more agile / scrum delivery teams within the Corporate Systems team; working collaboratively with Product Owners, Business Analysts and Technical Colleagues (e.g. software developers, testers) to develop digital solutions that deliver value to customers and the business. A Senior User Researcher contributes data and insight from the User Researcher function which will lead to continuous improvement of Digital Services and Products.


Include but not limited to

  • Lead and work closely with designers to create user centric services and user experiences, ensuring consistent use of design-systems, accessibility standards.
  • Will plan the appropriate methodologies to fit the determined approach. This may include, but not be limited to: card sorting, contextual interviews, first click testing, focus groups, heuristic evaluation, expert review, individual interviews, parallel design, personas, prototyping, surveys, system usability scale (SUS), task analysis, usability testing, use cases.
  • Planning User Research activities which encompasses the full user research journey, from the recruitment of participants, to designing the research session and reporting on the findings.
  • Confidently drawing insights and conclusions from collected research material and using this to shape the strategic direction and design of services.
  • Present findings and related design/business recommendations and user insights to project stakeholders at all levels.
  • Working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
  • Responding to User Research findings directly impacts the end-user perception of our digital service. This role ensures that we are providing the outcomes that our users need.

Full Role Profile Here

About You

You will likely come from a research or analyst background and be confident using a variety of research methods as you see fit. You will be able to present findings, business recommendations and user insights to project stakeholders at all levels. You’ll be working closely with design teams and majority of our projects are based around digital services so experience in digital projects would certainly help you succeed in this role.

We are committed to encouraging and enabling our staff to develop in and above their role and will support you through further development opportunities/qualifications.

For more info on our digital transformation, head over to our LinkedIn .


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace

Technical skills

We’ll assess you against these technical skills during the selection process:

DDaT – Senior User Researcher – Analysis and Synthesis Click Here
DDaT – Senior User Researcher – Inclusive Research Click Here
DDaT – Senior User Researcher – Research Skills Click Here
DDaT – Senior User Researcher – User-centred and Agile practices Click Here.


The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.
We’re an innovative organisation that values professional expertise and invests in all our people. We champion inclusive and diverse teams, ensuring we have the skills required to deliver transport that moves Britain ahead now and into the future, meeting the needs of the people who use our services.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form

The sift is due to take place w/c 19th April 2021.
Interviews are due to take place w/c 3rd May 2021.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

To apply for this role, you will need to provide detailed evidence of your experience of the following sift criteria within your CV and Personal Statement:

  • Qualitative research methods such as: user requirements gathering, early stage concept testing, prototype testing, guerrilla research
  • Using artefacts to share and communicate insights such as user flows, experience maps, experience blueprints, prioritized user needs, user profiles, and test results.
  • Data analysis techniques for quantitative and qualitative data sources.
  • Using research outcomes to drive user centric design.
  • Identifying target audience and proven experience with tailoring research methods to fit.
  • Understanding of information architecture, interaction design, and visual design principles.
  • Business and project constraints as these apply to user research.

The selection process will be designed specifically for the role. As a result, your assessment could include:

  • an interview
  • an interview with one or more exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Digital Resourcing
Email :

Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission


Senior User Researcher – Role Profile Opens in new window(pdf, 170kB)
20190212 Candidate Notes attachment Opens in new window(pdf, 838kB)
20190212 Personal Statement and CV – Guidance for Candidates Opens in new window(pdf, 1334kB)