Senior Infrastructure Support Technician

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Job Description

It is an exciting time for HM Land Registry as we continue to embark on a major transformation programme. HMLR’s ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for an experienced Senior Infrastructure Support Technician to join our Digital, Data and Technology team to help us to achieve this.

You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

You will be part of the IT Operations Practice which is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. HM Land Registry’s existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. .

 

This role sits within End User Technical Services team supporting the end users’ devices and supporting infrastructure, including 2nd and 3rd line support for systems/solutions/applications and desktops within the distributed IT infrastructure.

As a Senior Infrastructure Support Technician you will provide technical support for maintenance of IT Infrastructure and platforms, as part of the wider infrastructure community. You will provide advice and guidance to ensure services are developed in a supportable design on projects and programmes, whilst sharing your knowledge and experience with others, in line with the continuous improvement agenda and to help build capability within the IT Operations Practice.

You will be pro-active in supporting live services, and also take the responsibility for resolution of live incidents or escalation as appropriate. You will also lead and contribute to technical, commercial and contractual negotiations and liaise with other stakeholders and ensure a customer focused approach to service management in accordance with ITIL principles.

Responsibilities

To meet the requirements of this role, you will have proven practical experience in high-level planning and managing technical change and of working practices and processes within IT Service Delivery. You will also have in an in depth knowledge; proven expertise and practical experience of at least three of the following areas:

o Windows desktop environment
o Windows deployment techniques
o Patch management and application packaging
o Distributed Infrastructure, Servers, Printers, Distributed Applications, Data Management
o Web Infrastructure; Internet Information Services, Intranet, Web Applications, SharePoint

Effective communication skills, including the ability to interact and build working relations with engineers and other stakeholders is essential.

For more information about the job, please see the attached candidate pack.

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, your home office will be located in the vibrant waterfront city of Plymouth.

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

Our Business Strategy for 2017-2022 sets out our aims of:

• brilliant at the basics;
• a comprehensive Land Register;
• world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030;
• opening our data;
• expert people; and
• financially strong.

Qualifications

• Holds a qualification in Information Technology or a related area (Degree Level or equivalent) or experience in an IT field.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.

HM Land Registry is a great place to work, where difference is celebrated

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

 

Please complete the online application form to include your Qualifications, Skills and Work History. The statement of suitability section in no more than 1000 words should be used to provide details of how you meet the essential experience criteria listed on the Job Description below:

• Evidence of high-level planning and managing technical change.
• In depth knowledge, proven expertise and practical experience in at least three of the following:

o Windows desktop environment
o Windows deployment techniques
o Patch management and application packaging
o Distributed Infrastructure, Servers, Printers, Distributed Applications, Data Management
o Web Infrastructure; Internet Information Services, Intranet, Web Applications, SharePoint

The sift will take place week shortly after the closing date. The final selection stage will consist of a blended interview which will be conducted as a video interview week commencing Monday 14 December 2020.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :
Name : Matt Green
Email : matthew.green@landregistry.gov.uk

Recruitment team :
Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments
Candidate Pack Senior Infrastructure Support Technician Opens in new window(pdf, 1804kB)