Operational Team Leader – Motorcycle Registers

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Job Description

In this fast paced, varied role you will be responsible for supervising a team of up to 5 AOs undertaking all aspects of the Approved Training Body (ATB) and Compulsory Basic Training (CBT) administration including setting up ATBs, sites and issuing instructor certificates. You will also support the Motorcycle Registers Manager through oversight of the administration of the ERS (Enhanced Rider Scheme) register.

You will be given training to be confident to make recommendations to the CBT Registrar for the more complex cases and investigate repeated complaints against ATBs. You will be required to issue letters for standards check failures, instructor removals and standards check avoidance.

Responsibilities

Responsibilities include, but are not limited to:

  • Complete all staff management responsibilities including 121s and return to work interviews
  • Ensure that each AO’s allocation of instructors is prioritised appropriately, and every process of registration from application, through registrations and recommendations for refusal and removal is completed in accordance with agreed processes and current legislation
  • Carry out quality checks of applications processed and letters issued as well as assessing and countersigning recommendations to the CBT Registrar
  • Have an oversight of processes and maintain, and continuously look to improve, the team’s Standard Operating Procedures (SOP) as well as ensuring ATB/CBT information on the Knowledge Management System (KMS) is up to date and relevant, providing changes and additions where necessary
  • Undertake periodic checks of data held in the Testing and Registration System (TARS) and prioritise work, as well as other duties that contribute to the integrity of the Register. The role requires close working with the CBT field team regarding standards checks or information relating to the integrity of the ATB scheme
  • Make recommendations to the Motorcycle Register Manager for the more complex cases and investigate repeated complaints against ATBs. They will also undertake DVLA audits on searches made to driver records held by DVLA. The will issue letters for standards check failures and standards check avoidance
  • Working as part of the wider motorcycle and vocational team as and when required to, including covering the work of colleagues who are absent and participate in team meetings – contribute ideas and share information
  • Execute management responsibilities effectively and in line with DVSA policies and processes, planning and coordinating tasks and activities and taking responsibility for ensuring objectives are delivered
  • Monitor an email inbox that receives between 150 and 200 emails a week, responding to queries when required. Liaise with external stakeholders and help them to send data in the required format. Run pre-made Visual Basic and Python code regularly. Clean and remove erroneous data as necessary, and produce weekly extracts.

For more information about the role and responsibilities please see the attached Role Profile and Candidate Pack.

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Attachments

Role Profile 
Candidate Notes 
Candidate Guidance for CV and Personal Statement 
Candidate Pack