If successful you will provide leadership to the MOT Services Team as part of the National Enforcement Group. You will role model the required culture of engagement and inclusion, develop your team’s potential and guide their activities to ensure delivery of high quality, efficient and effective services that meet customer’s needs and delivers Business Plan targets and standards; always looking for value for money and consistency of service. You will lead and implement change within their team and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations through such things as; application management, monitoring of appeals, MOT scheme and delivery support, mileage amendments and management of ad hoc MOT communications.
The Administration Manager has line management responsibility for a team of AO MOT Enforcement Administrators in the central hub and satellite locations who provide an enforcement and administrative function to support activities performed by operational area staff in a new centre of expertise.
Most of our teams are currently working from home and this is likely to be the case until at least mid-2021. This role is based at our Chadderton office, however other UK DVSA office locations will be considered, this can be discussed at interview if you are successful at sift. Although we are still working on what our new normal will be, it is likely that we will be moving to a flexible hybrid approach, combining both home and office-based working.
Responsibilities include, but are not limited to:
- Responsible for managing own and team’s workload on a day-to-day basis and achieving MOT enforcement services KPIs.
- Ensure that all MOT administration services are working effectively and report any risks or issues to MOT Enforcement manager.
- As process owner for MOT administration services, conduct full cradle to grave audits to ensure quality and consistency is achieved.
- Engage with all team members to ensure that all staff are working as a team and are engaged with the wider business.
- Promote the MOT centre of excellence to both internal and external stakeholders
- Ensure all staff are suitably skilled, review performance and agree bespoke training plans for each member
- Take the lead in continuous improvement of products and processes.
- Deliver training for and mentoring of new entrants. Build bespoke training packages dependant on the individual’s previous experience.
- Review all current working practices and actively seek areas for improvement.
- Providing specialist advice regarding all MOT administration matters to internal and external
For more information about the role and responsibilities please see the attached Role Profile.
To thrive in this role, you will be a passionate and confident leader with a proven track record of success in a people management role. You will have the skills to motivate others to perform and exceed expectations.
You will enjoy empowering and engaging with your staff and can do so whilst managing staff remotely.
You will have exceptional verbal and written communication skills with the ability to tailor these and can do so in a clear, professional, and confident manner.
You will be a strong advocate for change and continuous improvement, recognising the benefits of promoting a change culture within your team.
You will have experience using the MOT Testing Service (MTS) and are keen and able to quickly learn new skills to help you support your staff and stakeholders.
The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
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Contact point for applicants
Job contact :
Name : Martin Harris
Email : firstname.lastname@example.org
Recruitment team :
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If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: firstname.lastname@example.org If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission
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