Head of Technical – Road Operations

Full Time
  • Post Date: December 3, 2021
  • Apply Before: January 31, 2022
Job Description

Our Head of Technical will head up a team of industry leading experts in the field of automotive engineering.

With more people driving electric and connected cars, you will be a subject matter expert in this field, ensuring our patrols are ready to help get our customers back on the road!

This is the job

  • You will be responsible for ensuring that all roadside patrols/mechanics are provided with appropriate technical support to enable them to deliver industry leading levels of roadside assistance to our customers.
  • Provide strategic guidance on all technical issues to allow the business to continuously improve roadside technical performance and implement technical solutions and initiatives to maximise our competitive advantage.
  • Working closely with vehicle manufacturers and other automotive industry experts identify how future automotive technology will impact on our roadside performance now and in the future therefore identifying appropriate technical solutions to maintain and improve our repair capability.

What will I be doing?

  • Provide expertise and strategic guidance to the road operations technical & training manager across a range of technical areas to enable appropriate investment to be made to improve the technical performance of roadside patrols and technicians.
  • Develop a technical improvement strategy which provides costed recommendations to achieve short, medium and long terms objectives to enable patrols to maintain and improve repair rates.
  • Effectively manage, develop and motivate managers and staff within the technical department providing them with appropriate focus and direction to deliver technical solutions and support for roadside patrols
  • Evaluate impact of future automotive legislation and technological developments to identify and assess the potential impact on repair capability for the future, providing solutions to mitigate impact of technological change. undefined.
  • Support the training / L&D team by providing expertise through subject matter experts and give guidance on technical and training repair improvement opportunities
  • Take responsibility for the day to day relationship with our diagnostic hardware & software partner ensuring we extract maximum value from a proactive relationship
  • Engage internally with other stakeholders on the impact of Connected vehicles on the AA from an operational perspective
  • Ensure you remain the ‘go to person’ on all matters related to Electric Vehicles within Operations and remain the true SME in this area from external research and learnings / training
  • Ensure that appropriate levels of technical support are provided to our major B2B clients (vehicle manufacturers & fleets) identifying issues and concerns through the development of early warning technical analysis to reduce volume of breakdowns and to improve reliability of their products

What do I need?

  • Chartered Engineer or Motor industry registered professional (or working to this qualification) with a minimum of 10 years within an automotive environment
  • Must have completed an Industry recognised automotive training programme of a level equivalent to that of a Master Technician or have significant equivalent experience