Reporting to the Deployment Manager you will manage Driving Examiner resources, ensuring that Examiners are available to meet the driving test demand across the country. You will take action when absences are reported and be responsible for the deployment of examiners at short notice. You will also be accountable for actioning any requests for travel and hire cars that come into the office. You will be using your excellent communication skills daily – be it over the telephone or Email to ensure that DVSA can give the best customer service possible. This is a varied and very interesting role which is always busy so if you have a proven ability to be flexible and deliver to tight deadlines, we would welcome your application.
The main duties and responsibilities of the role include, but are not limited to:
- Deploying examiners to meet demand, whilst ensuring test availability across all categories in all areas
- Taking action to cover examiners absences where required
- Maintaining accurate examiner, and test centre data on our internal systems, Ensuring the accurate generation of programmes for all digital channels.
- Effectively dealing with all incoming communications from both internal and external customers
- Working collectively as a team whilst building effective relationships with all colleagues and stakeholders
- Processing travel requests for Driving Examiners
- Maintaining the Approved Driving Instructors register and carrying out admin duties for the ADI Registrar
For an in-depth view of the role responsibilities please view the attached role profile.
For a more detailed insight into this role please refer to the role profile attached to this advert.
You have a sound knowledge base of all Microsoft Word packages and are comfortable using them daily. You have excellent Interpersonal skills with a strong customer service ethos. You have experience of working to tight deadlines and working with conflicting demands with the autonomy to decide what priority to give to each. You will have brilliant stakeholder engagement skills with the ability to build long distance relationships in the working environment. Above all you are someone who is passionate about delivering great customer service and always striving to improve.
The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.
We’re an innovative organisation that values professional expertise and invests in all our people. We champion inclusive and diverse teams, ensuring we have the skills required to deliver transport that moves Britain ahead now and into the future, meeting the needs of the people who use our services.
If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.
Diversity: Our vision is to support and develop everyone who chooses to work for us, our passion for diversity and equality ensures we create a positive working culture for all employees that is friendly, welcoming, respectful and full of opportunities for professional and personal development.
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Working Together
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
To learn more about life as an employee of the DVSA visit our Careers website.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.
Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.
The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.
How to apply:
To apply for this role, you will need to a Personal Statement (750 words maximum). When considering your experience, please tailor your Personal Statement to provide evidence of your:
- The ability to engage with colleagues and work as a team.
- Manage time effectively
- Good verbal and written communication skills
The sift is due to take place from 1st February 2021.
Interview/assessment will be held from 16th February 2021.
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment could include:
- an interview
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
Please see attached candidate notes for further information about our recruitment process.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here visit our Careers website.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.
Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.
Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UKs
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Yvonne Shorten
Email : firstname.lastname@example.org
Recruitment team :
Email : email@example.com
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: firstname.lastname@example.org If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission
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