CRM Support Executive

Job Description

In this role you will be responsible for maintaining the existing CRM system and managing the day-to-day contacts into the team from the rest of HM Land Registry, covering a wide range of issues concerning the CRM system. You will work alongside CRM Team colleagues to ensure the current system continues to work effectively and data quality is maintained so that there is a smooth transition to the new system. You will be responsible for supporting the team manager and functional leads during the implementation of the new system

Please see the attached job description for more information.

Responsibilities

To be successful in this role you will have experience of providing first line response and resolving queries using your own judgement and knowing when to escalate when needed. You can collaborate with stakeholders to establish user requirements and appropriate solutions. You are competent in analysing information and noticing themes to prevent future problems and determine suitable solutions. You have a knowledge of or interest in handling/ improving data in systems and have experience of building and delivering reports. You are experienced in providing excellent customer service and can work as part of a team to support team objectives. You can manage multiple tasks through effective time management, including the ability to organise, prioritise and re-prioritise workloads. Confident experienced user of a range of I.T. tools relevant to the job such as Microsoft Office, particularly Excel

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Working Together
  • Delivering at Pace
  • Managing a Quality Service

Technical skills

We’ll assess you against these technical skills during the selection process:

Have you had training in and/or experience of using a Customer Relationship Management system (CRM), ideally from a system management and/or user support perspective?

Benefits

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.
To apply you will need to complete the short application form and take the online Civil Service verbal and numerical Test. Ideally you should take the test by midday on 25th January 2021, to allow for the next stage of the application process:

Please complete the CV to include your work history.
Please complete the technical question (in no more than 250 words) as requested:

Have you had training in and/or experience of using a Customer Relationship Management system (CRM), ideally from a system management and/or user support perspective

The personal statement section (in no more than 750 words) should demonstrate evidence of the below essential experience criteria within the job description:

1.Experience of providing first line response and resolving queries using your own judgement and knowing when to escalate when needed.
2.Experience of collaborating with stakeholders within the business to establish user requirements and appropriate solutions
3.Competent in analysing information and noticing themes to prevent future problems and determine suitable solutions

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

In the event of high volume of applications, we may sift on the technical question, Have you had training in and/or experience of using a Customer Relationship Management system (CRM), ideally from a system management and/or user support perspective.

The sift will be completed the week commencing 25th January 2021. If you are successful at the sift stage you will be invited to attend a blended interview, which will be carried out via a video link. Interviews will be held the week commencing the 1st February 2021.

The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
https://www.gov.uk/government/publications/success-profiles

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Nationality requirements

This job is broadly open to the following groups:

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Andrew Robertson
Email : Andrew.Robertson@landregistry.gov.uk

Recruitment team :
Email : hrresourcingteam2@landregistry.gov.uk

Online test instructions

You should take the verbal test by midday on 25th January 2021, to allow for the next stage of the application process.

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Job Description Opens in new window(pdf, 132kB)