Vehicle Testing Service Support Manager

Application deadline date has been passed for this Job.
This job has been Expired
Full TimePart Time Permanent
Job Description

This is an exciting time to join DVSA as this role offers a variety of challenges and a chance to work with future vehicle technologies. This is a great opportunity to work with both internal and external stakeholders including vehicle manufacturers, convertors and trade representatives, and also senior managers within the business.

The main purpose of this role is to provide support to the Vehicle Testing Service Teams, utilising customer and user contact to promote, monitor and manage Agency deliverables and ensuring a quality service. You will be responsible for evidencing Team governance compliance, will act as a key point of contact, and face of the business for all Service planning and reporting requirements.


Your roles and responsibilities will include:

  • Provide proactive secretariat support including;
  • Being responsible for accuracy, timeliness & quality production of the Vehicle Testing Service Development Group slide decks & supporting information.
  • Liaising across the business to ensure timeliness of delivery of information.
  • Supporting the Senior Management Team
  • Utilising knowledge and experience to ensure appropriate escalation of accurate risks & issues to corporate level as required, maintaining accurate registers.
  • Provide a quality assurance role across the teams, reviewing key documentation & communications to ensure quality outcomes & compliance with current standards. E.g. General Data Protection Regulation & style guide
  • Utilise knowledge and experience to actively contribute to project delivery work that has an impact on the Services, including new product implementation and the due diligence process. Monitor and report on progress including budgets and resource against the agreed plan.
  • Support the recruitment and people change processes, ensuring the headcount and budget spreadsheets are accurately maintained and up to date and report these to the Directorate Senior Management Team as appropriate.
  • Utilising knowledge, experience and problem solving capabilities to provide support with complex enquiries including liaising with internal and external groups to resolve any escalated issues or complaints.
  • Submit IT access requests for these teams and liaise with DVSA Service Desk, IT providers and DVSA representatives in relation to the delivery of requests against agreed SLAs. Monitor progress of IT requests against SLAs and expectations, taking appropriate action to resolve any issues arising.

For more information on the role responsibilities please view the attached role profile.

About you

To be successful in this role you will have experience of compiling meeting notes and actions, have a proven organisational and planning ability. You will have experience of monitoring budgets and resources alongside effective problem solving and decision-making skills. You will have good working knowledge of bespoke IT systems including but not restricted to visual management techniques, scheduling and workflow management and Microsoft 365. You will bring excellent verbal and written communication skills and enjoy building relationships with both internal and external stakeholders of all levels. You will have experience of effective management of resources and use of collaboration tools. The successful candidate will also be very proactive as on times, you will be expected to work with limited information and be required to bridge gaps to enable correct decisions.

Please note that this role requires essential regular travel and overnight stays across the UK, including remote locations and especially to Bristol, Swansea and Nottingham.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.
We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.
We’re an innovative organisation that values professional expertise. We invest in our people and champion inclusive and diverse teams. And we make sure colleagues have the skills to meet the needs of Britain’s road users.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Diversity: Our vision is to support and develop everyone who chooses to work for us. We care deeply about diversity and equality. And we create a positive culture that’s friendly, welcoming, respectful and full of opportunities for professional and personal development.


We’ll assess you against these behaviours during the selection process:

  • Working Together
  • Delivering at Pace
  • Making Effective Decisions


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

To learn more about life as an employee of the DVSA visit our Careers website.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

The sift is due to take place from 4th February 2021.

Interviews/assessments are likely to be held from 22nd February 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

As part of the application process you will be asked to complete a personal statement. Further details around what this will entail are listed on the application form.

To apply for this role, please supply a Personal Statement of no more than 1000 words. When considering your experience, please tailor your Personal Statement to provide evidence of your:

  • compiling meeting notes & actions and gathering, analysis and reporting of statistics
  • monitoring of budgets and resources and effective management of resources and use of collaboration tools
  • having excellent verbal and written communication skills and the ability to work effectively as part of a team
  • having proven organisational and planning abilities alongside effective problem solving and decision-making skills
  • having effective time management skills

Please also outline your:

  • knowledge of bespoke IT systems including but not restricted to visual management techniques, scheduling and workflow management and Microsoft 365

We’ve designed the selection process specifically for this role. So your assessment could include:

  • an interview with one or more exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here visit our Careers website.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Phillip Matthews
Email :

Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission


Candidate Pack Opens in new window(pdf, 2443kB)

Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB)

Candidate Notes Opens in new window(pdf, 823kB)