User Researcher

Job Description

As a User Researcher you will design, plan and carry out research to support and inform HM Land Registry digital services. Your job will involve collecting insights about the needs and experiences of public digital service users to help your team understand the people who use the services we provide and so to build better government services.

You will ensure that the voice of the user is listened to, acting as the user’s advocate in design decisions. You will also identify and analyse existing secondary insights and share results and findings across HM Land Registry to help improve the wider customer experience.

Responsibilities

To be successful in this role, you will have experience of user research methods, understand when to use and apply these methods and when to involve your team. You have the ability to analyse problems, using appropriate data and methods and can clearly explain and present your findings with colleagues across the organisation. Working collaboratively with designers and developers to push forward research into action is a key part of the role.

In addition, you have an understanding of the social and technological context for government services and can align user research activities to help the team understand changing user behaviour.

For more information about the job, please see the attached job description.

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, you will be based in one of our 14 office locations.

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

Our Business Strategy for 2017-2022 sets out our aims of:

  • brilliant at the basics;
  • a comprehensive Land Register;
  • world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030;
  • opening our data;
  • expert people; and
  • financially strong.

For more information about what its like to work here please see the following links:

Building our digital capability through Communities of Practice

Working for HM Land Registry/

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace
  • Working Together

Benefits

HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.

HM Land Registry is a great place to work, where difference is celebrated.

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.
You will be asked to complete a short application form in the first instance and sit the Verbal Reasoning Test and Judgement Test. Ideally you should take the tests no later than midday 3 February 2021, to allow for the next stage of the application process. If successful, you will be asked to complete the full application form.

Please complete the online application form to include your Qualifications, Skills and Work History. The statement of suitability section (in no more than 1000 words) should be used to provide details of how you meet the essential experience criteria listed on the Job Description below:

  • Research skills
  • Objectivity and critical thinking
  • Inclusive research
  • Digital perspective
  • Analysis and synthesis

In the event of a high volume of applications, we reserve the right to conduct a pre-sift against the leading criteria:

  • Research skills

The sift will take place week shortly after the closing date. The final selection stage will consist of a blended interview and pre-prepared presentation which will be conducted as a video interview week commencing Monday 15 February 2021.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Zaffreen Akhtar
Email : zaffreen.akhtar@landregistry.gov.uk

Recruitment team :
Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

SP Job Description HEO User Researcher – New Opens in new window(pdf, 147kB)