Technical Writer

Application deadline date has been passed for this Job.
This job has been Expired
Permanent
  • SALARY & BENEFITS £50,430 - £56,969
  • Job Contact CTO Recruitment
  • Contact Email CTORecruitment@homeoffice.gov.uk
  • EDUCATION LEVEL Undergraduate degree (or equivalent)
  • INDUSTRY SECTOR Public Services
Job Description

The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.
The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy.

Digital Data and Technology (DDaT) designs and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.

This is an exciting time to be here. You’ll get to work with fantastic people and have a major impact on some of the most critical systems and services in the UK.

You’ll also enjoy the benefits we offer. We believe our people should have a good work-life balance and support flexible working, offer a great pension, and have a strong focus on helping people continue to learn and grow throughout their careers.

We value diversity and provide an open, inclusive and supportive environment to help you do your best work.

You can keep up-to-date with our work on the Home Office DDaT blog.

We’re looking for a content specialist with the technical skills and knowledge to create documentation and communicate technical information about products and services in a way that’s easy to understand.

You’ll develop technical documentation to help us improve the way we share technical knowledge and expertise across the Home Office. The content you create will help us to continually improve our technical capability, and help delivery teams use the software and systems that we design, build and maintain,

You’ll work closely with experienced technologists, content designers and delivery teams, interviewing people and carrying out user research to develop technical documentation. You’ll be comfortable working across multiple teams, while managing several sets of documentation.

Responsibilities

You’ll work closely with experienced technologists and content designers, interviewing people and carrying out user research to develop technical documentation using Git, GitHub and OpenAPI.

Your main day-to-day responsibilities will include:

• working with technical and process experts on a variety of teams to get an in-depth understanding of relevant programmes, projects and topics
• writing technical documentation for technologists across the Home Office, including API documentation and technical guidance
• developing documentation plans and working with user researchers to understand and help meet user needs
• setting standards in technical writing, and defining standard procedures for using tools, and storing and publishing information
• becoming familiar with existing documentation and improving it through regular iteration, making sure it’s consistent and coherent
• training internal staff, including developers, to write to defined standards and QA processes
• understanding GOV.UK style and aligning content appropriately

Other day-to-day activities

You will also be expected to:
• run workshops and collaborate with technical, research and design colleagues
• write blog posts on emerging patterns and practices
• contribute to the technical writer and content design communities across government
• help team members understand what technical writing is, why it’s important and how to work with technical writers

Skills and experience

Essential skills

You’ll understand complex, technical concepts and be able to translate them into simple, accessible content that’s written to style. You’ll also have a demonstrable interest in user-centred design, with extensive experience or knowledge of:

• writing technical documentation for software, including API documentation
• understanding Git, GitHub, OpenAPI/Swagger and how to manage documentation using a ‘docs as code’ approach
• working collaboratively on an agile team with people from other professions and, specifically, extracting knowledge from technical and process experts
• using analytics, user research and feedback to identify user needs and inform content decisions
• working in a fast-paced, agile environment and adapting to changing priorities
• while coordinating work across distributed teams
• agile working practices, including how to use collaborative communication tools like Confluence, Slack and Sharepoint

Desirable skills

Ideally, you will also have experience of:

• managing and mentoring team members, providing them with guidance, training and constructive feedback
• sharing your knowledge and opinions with people outside your team, for example, through blogging, workshops or conferences
• creating and using prototypes to share and test design proposals

Technical skills

We’ll assess you against these technical skills during the selection process:

    • Technical understanding
    • Strategic thinking
    • Stakeholder relationship management
    • User-centred content design
    • User Focus
Apply and further information

Contact point for applicants
Job contact :
Name : CTO Recruitment
Email : CTORecruitment@homeoffice.gov.uk

Recruitment team :
Email : HOrecruitment.grs@cabinetoffice.gov.uk

Attachments

Home Office CANDIDATE & ID DOCUMENTS (v11.19) Opens in new window (pdf, 394kB)
External Candidate Notes V26 Opens in new window (docx, 157kB)

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