Student Experience and Administration Officer

Job Description

We are looking for an enthusiastic and flexible individual to provide a welcoming experience and positive impression to students and support the wider professional services team with routine administrative tasks and duties.

This is a student facing key customer care role requiring a caring and empathetic attitude to student queries and concerns answering a broad range of student queries via email and face to face.

This cross faculty administrative role will provide a high standard of administrative support to key programme administration related activities ensuring an efficient and effective service to students and faculty staff.

The post-holder must be able to work as part of a team to ensure that the wider administrative tasks within the Greenwich Business School are achieved.  A commitment to the development and maintenance of a quality customer care service is also essential.

Greenwich Business School is one of four faculties at the University of Greenwich, and provides a wide range or postgraduate and undergraduate programmes. The Greenwich Business School is located on the Greenwich Maritime Campus, a UNESCO world heritage site.  We seek to recruit a colleague willing to work with a diverse group of students and academic staff.

For informal discussion about the post please contact the Head of Business Operations, Charlie Tennant (

Should you have any queries please contact the HR Recruitment Team on

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.