Service Designer

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Job Description

HM Land Registry’s services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.

It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR’s ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are looking for two Service Designers to join our Digital, Data and Technology team to help us to achieve this by designing accessible public services that are simple enough for everyone to use that work across multiple channels, devices, browsers and platforms.

As a Service Designer, you will work as part of a multidisciplinary agile team with other digital and technical experts to deliver one or more digital services. You will work out the best way to allow users to interact with services, in terms of both overall flow, designing from front to back, and end to end. You will be a confident and competent designer who is able to develop service prototypes and designs based on evidence of user needs and organisational outcomes.

As part of this role, you will:

  • Work as part of multidisciplinary agile teams, delivering new services that meet user needs and HM Land Registry policy objectives
  • Analyse and interpret user needs and business objectives in highly complex service areas
  • Develop service design concepts and identify potential areas of improvement
  • Work with user researchers, business analysts and developers to turn concepts into user-centred services
  • Support service design workshops with the team
  • Create and rapidly iterate low and high-fidelity prototypes to test and communicate ideas with users
  • Presenting and delivering your work back within your agile team, and at community critique and feedback sessions
  • Contribute to our design system; develop and maintain service design standards and a service pattern library, ensuring service patterns are consistent, accessible, and easy to use across our digital products and services
  • Work with the wider project team to ensure that services meet the digital service standard, participating in service assessments as necessary to provide service design evidence to support the relevant points
  • Collaborate with service designers across government to identify and design scalable, cross-government service design patterns and standards.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

For more information about the role, please see the attached candidate pack.

HMLR believes that a blended (or hybrid) approach to where you work – with sometime in the office and some time at home – may give you an improved experience, and clear business benefits.

So while there may be role or team activities that are more efficiently done on site in the office and will require your attendance (and these will differ across roles), we enable individual choice, where we can – within the context of meeting customer needs. This means you are likely to have some input and choice about how and when you will work on site versus from home.

Attachments: Candidate Pack – HEO Service Designer