Senior Manager, Personal Learning Advice Service

Job Description

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

An exciting and new opportunity has arisen to join Student Support within Academic Services at The Open University.

The Senior Manager (Personal Learning Advice Service) will be responsible for the management and development of new team of multidisciplinary Personal Learning Advisors, who will operate across the University, to provide coach-mentoring support and guidance to students from under-represented and disadvantaged groups.

Working closely with our Student Recruitment and Support teams, other specialist support services and the faculties, the Senior Manager (Personal Learning Advice Service) and the Personal Learning Advisors will contribute directly to the Universities Access and Participation Plan (APP)

The successful candidate will be comfortable working within a multiagency context and be able to build strong relationships with a diverse range of colleagues working remotely, whilst ensuring activities are aligned with a range of strategic objectives at the student support, faculty and university levels.

If you are looking for an opportunity in an inclusive environment to be at the heart of student support working across the University, can demonstrate the ability to proactively initiate and lead change alongside excellent line-management and people development, then this is the role for you.

Skills and experience

• Do you have demonstrable experience in delivering and managing information, advice and guidance services, and coaching?
• Do you have experience in managing student referral pathways and assessments?
• Can you develop, manage and monitor KPIs, service standards and quality to facilitate or resolve any delivery, boundary or resource issues?
• Can you prioritise and manage multiple complex demands and activities, working with colleagues to deliver agreed outcomes within specified timescales?
• Are you an inclusive leader with established line-management experience?
• Do you have excellent communication and data analysis skills?

If you can answer yes to the above, we would love to hear from you.

Additional Information

Contracts available: 2x Full time, 4-year fixed term contracts (funded project)

The location of this position is negotiable and can be based in any one of the OU offices in England, Scotland, Wales or Ireland and/or a flexible approach to office and home working

Successful applicants will be required to undertake an enhanced DBS check or equivalent for their nation of residency.
What you get in return
Benefits include a supportive and friendly working environment, 33 days holiday per annum pro rata plus Bank Holidays and Christmas closure days and an attractive pension proposition.

To apply for this role, please visit:

We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. Applications from candidates with protected characteristics are welcomed.

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