We are seeking to recruit a Senior Advisor within the Student Recruitment and Support team in The Open University in Scotland. You will play an important role in supporting students by providing information and advice in response to a wide variety of enquiries through multiple contact channels.
Skills and experience
- Able to communicate effectively, with empathy, by phone and in writing
- Commitment to providing a first-class service to students
- Competent user of Microsoft Office packages (plus bespoke University customer
relationship management systems)
- Experience of working positively and effectively with others
- Able to receive and process information quickly and accurately under time pressure
- Well-developed skills in organising self (tasks, priorities and time)
- Knowledge of, and commitment to, equality and diversity
What you get in return
We have a strong commitment to providing training and development in and beyond your current role. We also offer a great range of benefits that support our employees and their families for the long term.
How to apply
This recruitment is using an anonymous recruitment trial and all applications are completed online following the instructions below and clicking the “Apply Now” link via the OU Job’s page.
Applications submitted via 3rd party websites will not be considered.
Access details for disabled applicants are available from the Open University in Scotland by emailing Scotland-Recruitment@open.ac.uk, quoting the vacancy reference above.
To apply for this role please submit the following:
- Completed Candidate Question Sheet (found on the OU Job’s Page)
Please do not change the name of this document or put your name on the document.
If your initial application is successful, we will contact you to obtain a copy of your CV. You will only be invited to interview if you meet the minimum requirements of the role as set out in the Job Description/Person Specification.
You will need to have your completed Candidate Question Sheet ready ahead of submitting the electronic application. Please attach your Candidate Question Sheet to the CV field of your application.
You will receive updates regarding your application from Scotland-Recruitment@open.ac.uk. Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.
You can view your application communications on the Candidate portal.
If you have any queries relating to the recruitment process, please email ScotlandRecruitment@open.ac.uk quoting the vacancy reference number.
Closing date: 5pm on Friday 5 November 2021
Interview date: 22/23 November 2021
Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).
We value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength. Applications from candidates with protected characteristics are welcomed.