Senior Setup and Support Manager

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Job Description

The Natural History Museum (NHM) is a world-class visitor attraction, leading science research centre and commercial event space. We use our unique collections and unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million specimens, both in our London and Tring museums, spanning billions of years and welcome more than five million visitors annually.

We are at a pivotal moment in our history as we seek to appoint a Digital Project Manager. We will soon launch a new strategy setting out our role as the natural world faces increasing threats. Building on our world-leading collection, global reputation for science and as one of the world’s leading visitor attractions, the NHM has ambitious plans leading up to the 150 anniversary of the opening of the Waterhouse Building in 2031, making this a truly exciting time to be part of the NHM team.

About the role

As a Project Manager in Technology, you will play a key role in delivering digital projects in line with the Museum’s ambitious digital strategy.

Working in a varied and evolving role, you will be responsible for the full lifecycle project management of technology software implementations, including project delivery and continuous business improvement in your assigned technology theme. Assigned a portfolio from a wide range of business needs (eg. Corporate systems, CRM systems, Commercial systems), you will always have the opportunity to learn something new, and work with a range of expertise from across the organisation.

You will additionally ensure effective delivery within time and budget restraints and manage third party clients and suppliers.

About you

A strong leader with excellent communication skills, you are able to manage complex projects and large project teams, whilst effectively maintaining relationships with a diverse range of stakeholders. You will have well-developed influencing and interpersonal skills, with a flexible nature; showing initiative and able adapt to rapidly changing circumstances.

You will have substantial project management experience; including effectively managing large projects with budgets in excess of 」250,000. Experience of bespoke packages and tools will be essential for the post holder to be successful in the role.

Change management experience, including communications, engagement and behavioural and cultural change will be advantageous.

Interviews will be held on: 6 or 7 February 2020

To apply, please visit and upload your CV with a covering letter, which clearly outlines how you meet our person specification.