Product Specialist – Theory Test Content

Application deadline date has been passed for this Job.
This job has been Expired
Permanent
Job Description

Summary

‘We welcome applications from every part of the community. We’re particularly interested to hear from Black, Asian, and Minority Ethnic people, women, disabled people and those who identify as LGBT+. We believe everyone is involved in making DVSA an inclusive and great place to work’

Do you have exceptional drafting skills?

Are you someone who is passionate about being involved with future implementation of services?

Can you use your effective interpersonal skills to communicate?

If you want to be part of a team that helps to shape our future of Theory Tests, then please apply. We can’t wait to hear from you!

The driving theory test is the world’s leading online test.

You will be a key member of the team, ensuring that all elements of the service we provide meets customer, stakeholder and our requirements within DVSA. You will work closely with other product specialists, taking responsibly for the development, revision, maintenance and quality control of the multiple-choice question bank we use for Hazard Perception and Visual Media Clips.

If successful, you will develop a good understanding of theory test performance analysis and the application and interpretation of statistics. Using our Management information tools, you will extract data for analysis and report your findings to our stakeholders.

Responsibilities

Your responsibilities will include, but not be limited to:

– Analysing product data and information to highlight the benefits of product changes by outlining costs, benefits, risks and potential responses to each

– Using expert technical knowledge, working with the Product Manager to develop Theory Test products from inception through to implementation and, if necessary, closure

– Ensuring processes are in place to establish and/or maintain mechanisms to capture feedback – positive or negative – so that impacts can be understood and acted upon

– Ensuring good relations and communications with all members of the team, responding politely and in a timely fashion to internal and external customers, as appropriate

– Maintaining an awareness of external factors (including environmental and industry changes/issues and current and proposed legislation in relation to theory test and related activities) which impact the service

– Working with other areas of the business, beyond the Theory Test service, to ensure that developments take appropriate account of wider requirements.

For further information about the role, please see the attached role profile.

Additional Information

Due to current government guidelines we are working remotely, if you are successful at interview you will be provided with IT equipment to carry out your duties.

Once usual service resumes, there will be some travel involved with this role. This can occur regularly between 2-3 times a week with some overnight stays. You will need to have a full valid driving licence for this post. There maybe instances where you will be required to work outside of your contracted hours, you will be paid overtime for any overtime work.

About you

To become successful in the role you will be a strong and confident communicator, being able to use your skills to communicate complex and technical information clearly and efficiently.

You are someone who has a passion for driving forward change initiatives, you can look to the future and is able to think outside the box.

We are seeking an individual who can pick up new skills with ease, being able to organise your time effectively and prioritise your workload.

We will support you in your future development, if you do not hold a certificate in Oral Language Modification, we will provide you with full training.

About us

The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.

We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.

We’re an organisation that values professional expertise. We work in inclusive and diverse teams. Meeting the needs of the people who use our services runs through everything we do.
We have exciting plans for the next 5 years to continue making our roads safer. Join us on our journey and help us to save lives.

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

We welcome applications from a diverse range of backgrounds and communities, including individuals who identify as female, male, trans, non binary, disabled, black, Asian or minority ethnic etc.

Find out more about working at DVSA

A statutory Code of Practice on the English Language requirement of Public Sector workers came into force on 21st November 2016. As a result, all customer facing roles in the Department for Transport require the ability to converse with members of the public and provide advice in accurate spoken English (or Welsh where necessary). All customer facing staff are required to be able to express themselves fluently and spontaneously, almost effortlessly, and only a conceptually difficult subject can hinder a natural smooth flow of language. Your spoken and written English ability will be assessed at interview, and only applicants who meet these requirements will be considered for this role.

Licences

Full valid driving licence

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Managing a Quality Service
  • Changing and Improving
  • Working Together

MORE INFO 

Apply and further information

Contact point for applicants
Job contact :
Name : Colin Stewart
Email : colin.stewart@dvsa.gov.uk

Recruitment team :
Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Attachments

Role profile Opens in new window (docx, 781kB)
Candidate Guidance for CV and Personal Statement Opens in new window (pdf, 405kB)
Candidate Notes Opens in new window (pdf, 823kB)