Performance Analyst / Senior Performance Analyst

Job Description

The successful candidates will join the growing Performance Analysis practice in HM Land Registry (HMLR). In these roles you will analyse the performance of digital services provided by the Digital, Data and Technology directorate. You will also help deliver management information in the directorate and contribute to, and attend, service assessments with the Government Digital Service.


We are seeking Performance Analysts to support and work closely with other analysts, product and digital service development teams to understand analysis needs, analyse data and present the resulting analysis to a range of stakeholders across the directorate. This analysis will be used to assess the performance of our digital services and inform iterative service improvement, including the managing the setup of the web analytics tools for services with appropriate customisation to ensure user behaviour can be analysed.

We are also seeking a Senior Performance Analyst who will work closely with programme leadership and senior management teams to lead on analysis supporting digital transformation. This includes working closely with colleagues to scope analysis requirements, providing leadership in agreeing appropriate performance measures. You will ensure appropriate data collection is in place and identify appropriate analytical techniques presenting the results to leadership and management teams.

In addition, you will provide coaching and support to Performance Analysts as they establish performance measures and will play an active part in HMLR and cross government analytical community.

For either role, you will already have a Degree in a numerate subject (including, but not limited to maths, physics or engineering) or relevant work experience.

To meet the requirements of the Performance Analyst, you will have experience of:

  • Undertaking analysis and providing insight: Applying a range of techniques to analyse data and provide insight. Can learn and apply new analytical tools.
  • Communicating analysis and insight: Understands the appropriate media to communicate findings. Shapes and shares communications appropriately for the audience.
  • Performance measurement: Experience of determining which performance measurements are appropriate, with guidance from more experienced colleagues.
  • Using appropriate data: Experience of identifying appropriate ways to collect, collate and prepare data, and decide if data is accurate and fit for purpose. Can explore and analyse data using languages such as SQL, R or Python.

To meet the requirements of the Senior Performance Analyst, in addition to all the above you will have additional experience of:

  • Undertaking analysis and providing insight: Experience of leading on scoping analysis with stakeholders and identifying appropriate techniques from a range of options. Have extensive experience of applying a range of techniques to analyse data and provide insight.
  • Communicating analysis and insight: Experience of turning complex data into compelling, clear and actionable stories. Has communicated negative and positive information to stakeholders of a range of seniority. Have given tactical and strategic recommendations.
  • Performance measurement: Have led on the development of performance measurement frameworks and can demonstrate a deep understanding of business goals, turning these into tangible performance measures.
  • Using appropriate data: Have experience of specifying and setting data collection systems, and ensuring quality of others’ analysis. Can explore and analyse data using languages such as SQL, R or Python.

For more information about the roles, please see the attached candidate guidance.

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, you will be based in one of our 14 office locations across the country.

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

Our Business Strategy for 2017-2022 sets out our aims of:

  • brilliant at the basics;
  • a comprehensive Land Register;
  • world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030;
  • opening our data;
  • expert people; and
  • financially strong.

For more information about what its like to work here please see the following links:
Building our digital capability through Communities of Practice
Working for HM Land Registry/


Degree in a numerate subject (including, but not limited to maths, physics or engineering) or relevant work experience.


We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Managing a Quality Service
  • Working Together


HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.

HM Land Registry is a great place to work, where difference is celebrated

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

Please see a list of full benefits:

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.
You will be asked to complete a short application form in the first instance and sit the Numerical Test. Should you be successful you will be asked to complete the full application form.

Please complete the online application form to include your qualifications, skills and work history. The statement of suitability can be up to 1000 words and should cover the following essential experience criteria listed below for the role(s) you are applying for (please refer to the job descriptions for more description within the candidate guidance):

  • Undertaking analysis and providing insight
  • Communicating analysis and insight
  • Performance measurement
  • Using appropriate data

In the event of a high volume of applications then we may pre-sift on the leading criteria: Undertaking analysis and providing insight.

The sift will take place week shortly after the closing date. The final selection stage will consist of a blended interview which will be conducted as a video interview week commencing Tuesday 6 April 2021.

Candidates should ensure they read the attached guidance document fully before submitting an application. Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Peter Johnston
Email :

Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission:


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