Operations Manager

Application deadline date has been passed for this Job.
This job has been Expired
Job Description

Showroom Workstation is a registered charity and a unique organisation operating a four-screen independent cinema, a thriving café/bar, and a 60-unit creative industries managed workspace complex. We also have a busy conference and event programme, many festivals throughout the year and hold regular business networking activity.

We are located in a converted art deco former car showroom adjacent to Sheffield railway station and the main campus for Sheffield Hallam University.

We are recognised as an Investor in Diversity and ensure that this is reflected in all our work.

We collaborate with many partners including the British Film Institute, Sheffield City Council, South Yorkshire Combined Mayoral Authority and both Sheffield universities. We host Sheffield Doc/Fest (one of the UK’s largest film festivals), Celluloid Screams (Horror Film Festival), ShAFF (Sheffield Adventure Film Festival) and many other unique and one-off events throughout the year.

We are one of the two partners in Film Hub North, which is developing film exhibition in the north of England, supports screen heritage and proactively champions talent development in our region.

Our Youth Film Academies provide training and access to the film industry for a diverse range of young people every year.

We have a wide range of customers including cinema goers, conference delegates, creative industries tenants and café/bar visitors. Our audience ranges from young people taking advantage of our low-cost cinema ticket scheme, retired customers attending our special weekly screening, visiting professionals attending one of our regular industry events or local filmmakers arriving for a Q&A session with a visiting director.

Our cultural cinema programme has some financial support from our partners, but we rely on our self-generated income to cross-subsidise our charitable and educational activities.

This post is part of the Senior Management Team with occasional reporting responsibility to the board of trustees.

Our Ideal Candidate

This is an exciting time to join our team and we begin to navigate the opportunities and challenges of recovery and growth after the Coronavirus pandemic. We are relishing the challenge of trying new ways of working and implementing some new ideas.

In this role you will be responsible for the front-of-house and customer facing elements of our wideranging programmes of film screenings, festivals, unique one-off events, as well as managing our busy café/bar. You will be involved in business planning, event organising, building our conference and event activity, and engaging with a wide range of different partners.

You will utilise a range of skills and knowledge of the hospitality sector, with a proven track record of delivering financial results and high levels of service standards. You will have flexibility to influence our activity including helping to devise new menus, new areas of service and to work with our communications team to help promote our offer.

We would like to appoint someone with a range of experience in the hospitality sector. Knowledge and contacts in the local catering and hospitality sector will be a distinct advantage.

An understanding of the needs of a wide range of customers and of delivering different types of events will be useful.

Our ideal appointment will be a natural communicator with experience of people management who can develop our different teams and maintain our service standards. Above all we want to recruit someone with an enthusiastic approach to the role and with energy and flexibility to help us develop our business.

Purpose of the Job:

The Operations Manager will have an overview of our commercial activity ensuring that sales and profitability continue to grow and that GP margins are maintained. The role has specific responsibility for all operational activity including kitchen, bar, cinema front of house, cinema kiosk and conferencing. Within this remit lies responsibility for building sales, developing and maintaining our customer service standards, public safety, staffing, purchasing, budgeting, profitability, licensing compliance and overall operational delivery of the commercial activities of the organisation.