Monitoring Officer

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Job Description

The Estates & Facilities Directorate is looking for a Monitoring Officer to cover the University of Greenwich campuses at Avery Hill, Greenwich and Medway.

The purpose of the role is to provide focused oversight of the soft FM service provided by our IFM contractor and others – including (but not limited to) cleaning, grounds maintenance security, pest control and waste management. The post holder will monitor, audit and control the contracted services and provide consistent, high levels of service across our estate, positively impacting on the student, staff and visitor experience.

Our service provision is delivered by an outsourced FM provider across our entire estate, this is supplemented by other contractors carrying out projects and new works. The post holder will be responsible for ensuring standards and quality, liaising with and directing contractors working on site as well as establishing good working relationships with a wide variety of stakeholders on site to ensure efficient, effective and customer-oriented services are maintained.

The role requires the post holder to demonstrate significant experience in a supervisory position and in managing contracted staff. The post holder will demonstrate strong customer focus and detailed technical understanding and experience of managing student accommodation an advantage. A flexible approach and ability to be on call and attend out of hours when required is essential.

Should you have any other queries please contact the HR Recruitment Team on HR-Recruitment@

Further details: Job Description & Person Specification

We aim to be an equal opportunities employer and welcome applications from all sections of the community.