LTI Advisers

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Job Description

Primarily based at FCH and Park Campuses in Cheltenham, and as necessary Oxstalls Campus in Gloucester.

Job sharing and part-time hours will be considered. The two 0.4fte posts will be joined together to form one part-permanent and part-fixed-term post.

The University has converged Library and IT Teams to create a Library, Technology and Information Service. Vacancies have arisen for suitably experienced and enthusiastic Advisors to join the Customer Services Team primarily based at Francis Close Hall and Park Campuses in Cheltenham.

LTI Advisor posts are based in the IT and Library Helpzones within the campus libraries, with an expectation that they will work on any campus, as necessary. You will be required to work collaboratively with professional services and academic colleagues around the university. Providing seamless first-line responses for all Library, Technology and Information Service based enquiries. Supporting students, staff and library members with the use of, and access to digital information resources, print based media and study space.

Excellent customer service, team working, interpersonal, administrative and IT skills are essential. Advisors use a number of IT systems, including the University’s online enquiry management system to log, escalate and resolve enquiries as appropriate in addition to taking responsibility for a range of administrative functions and physical activities such as shelving and tidying print media. Previous experience in a library role/HE environment would be desirable.

If you have any questions or would like to discuss this vacancy, please contact Denise Cain on 01242 714240 or email

Interview Date: Week commencing 06 September 2021

The University understands the benefits of recruiting a diverse range of people and welcome applications from under-represented sections of the community.

We are proud to be a Disability Confident Leader, guaranteeing to offer an interview to anyone who meets the definition of disability set out in the Equality Act 2010 and who meets all of the essential criteria contained within the person specification.

Please download and save the Application for Employment Form to your computer. You will need to complete this form as part of the online application process. Your application will not be considered without this form.

Downloads: S1876 Jo… (.pdf) (145kb)

Vacancy Links: Application for Employment Form