Licensing Caseworker

Application deadline date has been passed for this Job.
This job has been Expired
Fixed TermFull Time Part Time
Job Description

Our Licensing Caseworkers provide support for the Traffic Commissioners and enable them to undertake their duties in relation to the licensing and regulation of goods and public service vehicle operators. They ensure that operators and applicants have provided sufficient information to allow their applications to be processed and provide help and advice where applications are incomplete.

Responsibilities

Reporting into the Licensing Team Leader your main responsibilities in the role will be to:

  • Process applications and assess against the legal and mandatory criteria
  • Act as the first point of contact for customer and operator enquiries
  • Refer cases to the Traffic Commissioners which do not meet the criteria for granting
  • Interpret legislation and regulations to ensure cases are compliant

About you

  • You will have impeccable time management and organisational skills, capable of managing several tasks with conflicting deadlines and competing resources. You will have excellent verbal and written communication skills capable of efficiently communicating with the wider team and members of the public. You have a strong knowledge of IT systems and Microsoft applications particularly Word, Excel and Outlook. You will also have good analytical and problem solving skills.
  • Important information regarding Vetting Checks
  • Due to Covid-19, there is less capacity to complete National Security Vetting checks. Vetting is being prioritised for staff either directly involved in the HMG Covid-19 Response or roles in a limited number of agreed high priority areas.
  • Therefore, in some instances, following successful BPSS pre-employment checks, the successful candidate may commence employment on the premise that NSV higher security checks will be conducted once normal service levels resume. Should NSV checks prove to be unsuccessful, an alternative role, not requiring NSV clearance, will be identified within the department.
  • If this is not possible the start date for some campaigns will need to be delayed until vetting has been completed.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.

We’re an innovative organisation that values professional expertise and invests in all our people. We champion inclusive and diverse teams, ensuring we have the skills required to deliver transport that moves Britain ahead now and into the future, meeting the needs of the people who use our services.
If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Diversity: Our vision is to support and develop everyone who chooses to work for us, our passion for diversity and equality ensures we create a positive working culture for all employees that is friendly, welcoming, respectful and full of opportunities for professional and personal development.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
To learn more about life as an employee of the DVSA visit our Careers website.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The sift is due to take place from 10th November 2020

Interview/assessment will be held from 24th November 2020

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The selection process will be designed specifically for the role. As a result, your assessment could include:

  • an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Naomi McCoy
Email : naomi.mccoy@otc.gov.uk

Recruitment team :
Email : Dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Attachments

Role Profile Opens in new window(docx, 775kB)

Candidate Notes Opens in new window(pdf, 823kB)