Interaction Designer

  • Job Reference 40291
  • Salary Range £40,000+
  • SALARY & BENEFITS £40,644 - £45,914
  • Job Contact ITP Resourcing
  • Contact Email
  • Job Level Senior Executive Officer
Job Description

The Home Office delivers important public services in the UK: applying or renewing a passport, getting permission to visit or stay in the UK, claiming asylum, proving your identity and eligibility, registering birth, marriage and death, and more.

Immigration Technology is the part of the Home Office that is working collaboratively, with other teams, to design and build better services to support the future of immigration in the UK

We’re looking for an Interaction Designer who is passionate about designing digital services that are simple enough for everyone to use.

You will work in a multidisciplinary team, alongside researchers and developers, to deliver word-class, user centred, inclusive services for the public and civil servants.

As an Interaction Designer, you’ll determine the best way for users to interact with services, the overall flow and individual design elements.

You will have an understanding of the way the internet works, experience of designing in an agile environment and want to help government transform the way it delivers services, so that they are simpler, faster and easier to use.


Your main day to day responsibilities will be:

  • identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office
  • supporting and mentoring more junior Interaction Designers, allocating tasks and providing them with guidance, training and constructive feedback
  • advocating for users and understanding user needs to design simple, effective and accessible services
  •  creating prototypes and concepts to communicate and test ideas with users and improving with evidence
  • mapping user journeys, processes and visualising design problems

collaborating within a multidisciplinary team by sharing design work, participating in research activities, running workshops and communicating design decisions

Other day to day activities:

You will also be expected to carry out the following day to day activities:

  •  advocating user-centred design and being an active part of the Design community within the Home Office and across government to share ideas, best practice and proactively help and support each other
  • taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience

Skills and experience

Essential Skills
You’ll have a demonstrable passion for interaction design, with the following skills or proven experience in:

• talking about design and ideas in a way that other people understand
• understanding how the internet works and the technology constraints that may need to be considered in design
• using your extensive knowledge of visual and interaction design to create usable, accessible and responsive user interfaces
• running workshops, participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions
• understanding user needs, participating in research activities and interpreting user research to inform design
• sketching, concept creation and designing prototypes at different levels of fidelity

Desirable Skills
Ideally you will also have the following skills or some experience in:

• working in an agile environment
• coding interactive prototypes using HTML, CSS and JavaScript
• designing for users with access needs

• relevant industry experience

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Prototyping
  • Evidenced Based Practice
  • Communication and Strategy