HR Systems Analyst

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Job Description

Reporting to HR Systems Manager, you will be responsible for supporting HR systems projects and activities to ensure HR function gets the most from their HR systems. You will work with the internal HR stakeholders to provide effective delivery of projects to include systems process mapping, testing, updating documentations, user guides and training. The wider scope of the role is to develop our HR systems, which will contribute to making a best-in-class HR Function.

This role requires you to have an understanding of HR Shared service Operations and have relevant experience in the following areas:

  • Managing day-to-day transactions in People Doc (Document and Case management system)
  • Supporting admin activities for SuccessFactors modules (EC, PMGM, Recruitment and Onboarding)
  • Understanding of HR policies, procedures, and practices and embed these into HR Systems
  • Carry out data validations for HR systems and identify gaps
  • Supporting of system enhancements as required

As the HR Systems Analyst, you will be responsible for the day-to-day and ongoing operations, maintenance, data, and systems administration for People Doc and SuccessFactors. You will be working very closely with key stakeholders across the business to upskill them on our SuccessFactors platform as well as providing the HRSS team with requirement analysis. As an expert and advocate of the system, you will be answering and resolving technical issues related to People Doc & SuccessFactors by supporting with the help-desk tickets and encouraging a self-serve model of support where appropriate.

What will I be doing?

  • Support day-to-day system administration actions, cyclical, and projects activities for SuccessFactors and People Doc systems
  • Position Management – Maintenance of the integrity of position and organisation management structure and data in HR Systems. Including planning in creation/maintenance of positions
  • Ensure consistent systems processes across solutions – Identifies, maintains, and analyses HR business processes and systems data from a variety of sources to enable optimisation of HR systems and provide feedback on usage and enhancements
  • Maintaining accurate data within the HR systems by carrying regular data quality checks and managing validations. Proactively works with the wider HRSS team to resolve data quality issues
  • Complete business requirement specifications (features, user stories) and other project related documentation as needed. Supporting all phases of the project: planning, execution, monitoring & control, and closure including communication
  • Effectively prioritise, plan and project manage workload in line with business requirements. Ensure all aspects of analysis at each phase of the HR project are managed, traceable, and testable utilising standard Project management frameworks and templates
  • Continually ensure system design is aligned with business requirements relating to the projects including change requests by liaising with wider HR Shared Services team, Business Partners and COE’s
  • Actively updating user procedures, guidelines, and training activities to promote user competency and helping with HRIS team activities as required
  • Research and analyse the market best practise and new trends in position and organisation management
  • Identify, research, and resolve MyHR (SuccessFactors) & Document Management (People Doc) technical queries (Tier1 support) for all users
  • Work collaboratively with the HR and IT teams to ensure bulk data is uploaded, reportable and available in a timely manner for colleagues to access

What do I need?

Capability, Knowledge and Experience: 

  • Substantial experience working with HR and Payroll systems and interfaces
  • Good Success Factors Systems knowledge/experience (EC, LMS, PMGM, & ECP)
  • Good knowledge and understanding of the SuccessFactors and People Doc (administration & configuration settings)
  • In-depth knowledge of Position management and experience in reorganisations process
  • Good understanding of GDPR and the need to maintain confidentiality due to the sensitivity of the people data you’ll be working with
  • Adaptable and agile in learning new systems & enhancements
  • Great written and oral communication skills
  • Ability to manage and analyse complex sets of data (reporting outputs)
  • The ability to plan and manage your own workload, prioritise tasks and meet deadlines, accept, and understand instructions
  • Advanced Excel skills and the ability to analyze and manipulate a large volume of complex data with good working knowledge of the MS Office package including: Word, PowerPoint, and Visio

Personal Characteristics: 

  • Self-starter with a “can do” attitude, able to work independently
  • Solution based thinker
  • Adaptable and quick thinking
  • Team player
  • Excellent attention to detail
  • Strong communicator with good interpersonal skills
  • Strong stakeholder management skills across all levels of the organisation

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

  • Discounted home and motor insurance
  • ​Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.