Home Service Engineering Apprenticeship – Aberdeen, Perth and Dundee

Job Description

We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.

What you’ll be doing

Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Or looking to make a career change? Coming back to work but with a flexible schedule? Would you like to be able to ‘Earn whilst you Learn’? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification. Sound great? Then read on to find out more…

If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team.

You will be part of a supercharged Home Service Team who work in our customers’ homes and businesses across the UK. You will install, service and demonstrate our incredible TV and broadband products. And once the technical work is done, you’ll be excited to showcase what’s possible in a fun and inspirational way ensuring our customers receive an amazing experience every time.

Our programme offers roles across the UK and, no matter where you join, you’ll get seven weeks of both face-to-face and virtual training to learn the skills and knowledge required for the role. And you’ll pick up the ropes from a mentor by shadowing them for six months of your apprenticeship.

Apprenticeship overview

  • Expected start September 2021
  • You will be supported through a Customer Service Qualification
  • On completion of your apprenticeship, you will move into a permanent position at Sky

What we’re looking for

  • Great at building and maintaining relationships
  • Passionate about Sky and hungry to learn
  • Collaborative and great with people
  • Approachable and adaptable
  • Attention focussed and thorough
  • A full UK manual driving licence (with no more than 6 points)
  • Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends.
  • Due to funding requirements in Scotland, you must be aged between 16 and 24 as of 25th October 2021 to be eligible for this qualification

How you’ll grow and be supported

Be Brilliant – How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.
Digital Development – Whenever you want it. Access 3,000 LinkedIn Learning courses at a time that suits you. We’ll suggest courses that we think are key, then it’s over to you.
Support Network – Whatever path you choose we’ll be right there with you. You’ll get to team up with an apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post scheme career journey.

What you’ll get

We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and Sky-branded vehicle. You’ll also enjoy 27 days’ annual leave and three bank holidays, private health and dental care, life insurance, a generous pension and a range of high street discounts.

Your application journey

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique assessment approach that involves a series of questions and a video round followed by an invite to our virtual assessment centre.

Do you require any special adjustments to be made to complete any stage of our process? Just let us know when you register and someone from our team will get in touch to discuss this further.

Digital assessments

As part of the application process, you’ll complete our immersive digital assessments. There are three parts; the first two steps tell us if you’re a fit for us, and if you are, the third step is where you tell us more about you. The third step will include a video interview.

Ready to go? Here are some hints and tips to get you started:

  • Find somewhere quiet where you won’t get distracted
  • It might help to turn off your phone or keep it on silent
  • Open a new browser window or close any tabs you aren’t currently using
  • If you’re invited to take part in our video assessment, make sure you’re in a tidy, well-lit space with good internet connection. We’ll give you some more instructions to help you get set up
  • We know it might feel a little strange but try and treat the video interview like you would any interview. Dress comfortably, smile and keep focused on the camera
  • And finally, we’re excited to get to know you. Be yourself.Always provide answers that best represent you and what you would do in a given situation.

Assessment centre

For the final stage, we’ll invite you to take part in our virtual assessment centre. You’ll get the opportunity to impress us with your personality and get a feel for what it’s really like to work at Sky.

It’s normal to be nervous but we’re on hand to help you along the way. To prepare, do your research about Sky but don’t worry if you don’t know everything about us. What’s more important is that you demonstrate what excellent customer service looks like. Show us your personality, strong social skills and think about how you might approach different situations with customers. We’re keen to hear more about you.

The day will include an individual interview and individual exercises but don’t worry we’ll give you plenty of notice and let you know how best to prepare for these activities. You’ll need to set aside a couple of hours for this part.

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

Why Inclusion is important

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.

When to apply

The current closing date forapplications is 30th May 2021. But things move quickly around here, so apply now to avoid disappointment.

If you’re successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.