Engagement and Volunteering Officer

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Job Description

Historic England have a fantastic opportunity for you to join us as our Engagement and Volunteering Officer

Overall purpose of the job:

We are the nation`s Archive of England`s historic environment. We are everyone`s archive. We commit to be open, relevant and reflective of all stories so we can better understand the historic environment and how it has shaped our rich and diverse cultural identities.

We curate a dynamic collection that tells the story of the shared memories and lived histories of places in England.

In collaboration with the Archive Engagement & Projects Manager you will shape our plans to increase engagement and volunteering with our collections.

You will develop, promote and deliver a programme of engagement, including volunteer activity, events and community outreach for the Historic England Archive, supporting Historic England`s corporate objectives. You will work proactively and creatively to build relationships with communities and partners with the shared goal of promoting heritage.

Main duties and responsibilities:


  1. Develop plans for a diverse range of engagement and volunteer activities for the Archive
  2. To develop and roll out Volunteer Guidelines which align with Historic England`s Wellbeing and Heritage Strategy and the Diversity and Inclusion Strategy, including a methodology for evaluating and monitoring the implementation of the guidelines.
  3. Continue the development of a network of voluntary, charitable and community organisations through which volunteer, outreach and partnership opportunities can be identified and developed.


  1. To be the lead contact for Archive volunteer projects, managing all recruitment, promotion, induction, communications and evaluation.
  2. Use our collections and assets to actively increase the number and range of digital and onsite volunteer activities, with a focus on the well-being and personal development of our volunteers and wider Historic England public engagement initiatives.
  3. .To plan, deliver and evaluate a range of engagement activities, using our collections as inspiration#
  4. To work with colleagues across the Archive team on projects to identify potential collections, themes and stories for engagement and volunteering activities.
  5. In partnership with staff involved in the acquisition of material for long term deposition into the Archive, develop volunteering and community engagement projects that enrich Archive collections and fill identified gaps within our national collection.
  6. To ensure that corporate standards relating to Health and Safety, Safeguarding and working with vulnerable groups/volunteers are adhered to and that risk assessments are carried out prior to events and outreach programmes.#.Be an exemplar for the Historic England values and behaviour
  7. Cross-group working
  8. #.Participate in national and cross-Group projects which support corporate priorities and ensure that opportunities for archive collections to be used for engagement and volunteering are identified and taken forward.#
  9. To ensure the Archive is an integrated part of the Public Engagement team.


  1. Develop knowledge and understanding of all the areas of work undertaken by the Historic England Archive and the Public Engagement Group, to offer an integrated service to internal and external customers.#.Develop and foster innovative ways of making material available.

This is an outline description of the duties and responsibilities involved in the job. It is not exhaustive and may be revised from time to time.

Person Specification



Training, experience & qualifications

  • Relevant experience of managing volunteers in an Archive or museum related discipline.
  • Experience in developing and delivering volunteering and community engagement initiatives in a museums, education or archive context
  • Experience of successfully developing and delivering engagement or volunteering programmes with diverse audiences.
  • An understanding of the different barriers to cultural and heritage participation, and knowledge of strategies for overcoming them.
  • Experience of working successfully in multi-disciplinary project teams.
  • Experience of effective partnership working with, for example, the not-for-profit, education, culture and community sectors.
  • You may be asked to undergo a DBS check as you are will be working with vulnerable people.
  • Understanding and experience of compliance, safeguarding, GDPR and Health and safety matters.
  • Understanding and appreciation of the potential of the historic environment to develop a sense of place, identity, belonging and improve well-being for individuals and communities
  • Experience of working on public engagement design outputs such as exhibitions, printed materials and resources, including working with external suppliers and venues, from sourcing quotes to arranging commissions

Knowledge & skills

  • Excellent people-skills, a good listener who can hear and respond to the needs of a range of audiences.
  • Excellent written and spoken communication skills, capable of motivating and enthusing colleagues and audiences.
  • Ability to create effective partnerships, negotiate and manage conflicting views.
  • The ability to advocate for inclusive ways of working and to persuade colleagues of the value of this.
  • Knowledge of creating content for social media, blogs and web pages.
  • Excellent time management skills and ability to work under pressure.
  • Understanding of the needs of external and internal users, and how this relates to archive work.
  • Knowledge of methods and tools for carrying out project evaluations.
  • An understanding of best practices when working on heritage or cultural projects and ensure that these practices are adhered to.
  • Comprehensive knowledge of safeguarding issues.
  • Understanding of the principal uses of Historic England`s collections in a range of environments.
  • Confidence in representing the project and Historic England at external events.


  • Excellent team-working skills.
  • An enthusiastic and positive approach.
  • Flexibility and willingness to travel and attend evening events on occasion.
  • Driven by continuous improvement, revising and refining methods and processes where necessary.
  • Ability to communicate effectively and build good relationships with staff, managers and colleagues throughout Historic England.
  • A strong customer focus and commitment to results delivery.

Provisional interview date: 15th and 16th February 2022

We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance. We offer a wide benefits package including a competitive pension scheme, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the county and development opportunities to ensure you achieve your goals.