Earned Recognition Data Delivery Manager

Job Description

This role within the Earned Recognition Scheme, to ensure that all elements of the service meet customer, stakeholder and DVSA needs. Providing a high level of technical & product knowledge for any potential digital solutions to ensure that KPIs meet the balance of policy and customer requirements.

Devolving data sets and Key Performance Indicators (KPIs), both existing vehicle and driver Earned Recognition schemes in conjunction with enforcement policy specialists and external stakeholders. By analysing and interpreting data, you will review the need for further KPIs within the ER scheme and develop future KPIs in other sectors of the business. The role would recommend different avenues in which KPIs could be of benefit DVSA, and use industry knowledge to recommend processes as to how these KPIs could be delivered and reported digitally.


Includes but not limited to:

  • Designing and moving forward with inventive digital programmes and solutions to future-proof the ER scheme
  • Being the expert user for the Enforcement Casework Transformation solution platform for Earned Recognition needs
  • Understanding different digital platform from external stakeholders, giving feedback and raising concerns over such platform
  • Being responsible for the digital input from users e.g. Key Performance Indicators
  • Meeting with digital and I.T suppliers to understand the capability of products within the marketplace for industry.
  • Developing I.T systems to help support both the scheme and team
  • Acting as subject matter expert for digital delivery within Earned Recognition, provide assurance to the National Account Manager that process developments will meet identified needs so that they are able to sign them off

For a more detailed description of the role and the responsibilities, please see the attached candidate pack attached to this advert.

About you

Are you someone who has a keen eye for detail and is able to analyse and interpret data to create reports to a high standard? You are someone that can communicate technical and sometimes complex information to others in a way that it can be understood, and checking their understanding by using questions.

You are someone that has experience in developing and improving IT and digital systems for end users, communicating effectively to those who are effected swiftly and professionally. You have excellent interpersonal skills, being able to tailor your communication style to suit your audience.

If this sounds like you, then please apply!

Additional Information

We are following current government guidelines and working remotely, if successful you will be provided with IT equipment to carry out your duties remotely. Once usual service resumes, you will be placed in your nearest DVSA site office of your choice.

There will be some travel expected with this role, this will include attending meetings and events with colleagues. This will usually occur 1-2 times a month but full notice will be provided.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.
We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.

We’re an innovative organisation that values professional expertise. We invest in our people and champion inclusive and diverse teams. And we make sure colleagues have the skills to meet the needs of Britain’s road users.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Diversity: Our vision is to support and develop everyone who chooses to work for us. We care deeply about diversity and equality. And we create a positive culture that’s friendly, welcoming, respectful and full of opportunities for professional and personal development.


We’ll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

To learn more about life as an employee of the DVSA visit our Careers website.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The sift is due to take place from the 8th of March 2021.
Interviews/assessments are likely to be held from the 22nd of March 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

How to Apply

As part of your application, please provide us with a CV and Personal Statement. Please outline in your CV your skills and experience and tailor this to the role.

For your Personal Statement, please outline the following:

  • Your experience of in the use of Digital systems and computer programs
  • Your experience of analysing data and information to produce robust recommendations to stakeholders at all levels
  • Your experience of following policies and procedures within an organisation when completing tasks
  • Your experience of communicating complex/technical data to others in a clear format whilst checking their understanding

We’ve designed the selection process specifically for this role. So your assessment could include:

  •  an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Philip Breen
Email : philip.breen@dvsa.gov.uk

Recruitment team :
Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission


Candidate Pack – Earned Recognition Data Delivery Manager Opens in new window(pdf, 2414kB)

Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB)

Candidate Notes Opens in new window(pdf, 823kB)