Digital Communities Apprentice

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Job Description

We are the public body that looks after England`s historic environment. We champion historic places to help people understand, value and care for them. We have an unrivalled opportunity for an individual who shares our passion for how technology can connect communities to complete a Digital Communities Manager Level 4 apprenticeship with us, over the course of 27 months.
What experience will you gain?

You will complete your apprenticeship through a combination of real work-based learning based from our Swindon office (subject to Covid guidelines, some remote working possible) and through online tuition with our approved training provider. Your work-based learning will take 80% of your time, meaning you will gain the knowledge, skills and behaviours required to be successful in your apprenticeship while being involved in some fascinating and meaningful projects, based within our Sector Skills and Resilience Team.

You will assist the Sector Resilience and Skills team to share `how-to` advice, guidance and expert knowledge for people working in heritage jobs. Under the supervision and guidance of your manager you will learn to manage and run successful online communities for specialist and professional audiences. As you progress through your apprenticeship, you will support the work of colleagues providing direct advice and recommendations about how online communities can be used to improve sharing of knowledge in the heritage sector with a wide range of audiences.

Your work will help contribute to the management of England`s unique historic environment, helping to ensure that the knowledge and specialist advice needed to keep places special is shared within the sector.
What activities will you be involved in as our Apprentice?

The main duties and areas of responsibility are listed below. This is an outline description; it is not a complete list and may change from time to time depending on the needs of the organisation. You will learn from experienced colleagues who will support you to gradually take on the following responsibilities through the duration of your apprenticeship

Managing online communities

  1. Develop and get agreement on the purpose of new professional and specialist online communities.
  2. Set up online communities using the most appropriate platforms and platform features
  3. Developing plans and strategies for new and existing online communities to get specialists and professionals to engage with them
  4. Actively participate in multiple online forums in ways that encourage engagement and sharing of specialist and professional knowledge, while complying with Historic England policy
  5. Support & provide help and advice to specialist and professional staff who are running online communities
  6. .Monitoring and reporting on the success of different online communities
  7. Contributing to ways to integrate the use of online communities with other ways of sharing knowledge and supporting performance, such as training, eLearning, publication of guidance

Working with others:

  1. Engaging with colleagues, teams and departments across Historic England who are involved in specialist and professional training and knowledge sharing.
  2. Contributing to the use of online communities by a variety of teams and colleagues within and outside Historic England
  3. Supporting partnership working with external professionals from the public and private sector.
  4. Learning to work in a responsive, timely manner, reacting efficiently within your team.

Information Technology:

  1. Using our own IT systems for day to day administration, project development, programme management, data communication and archiving tasks
  2. Using Microsoft Office 360 products including Outlook, Word, Excel and PowerPoint
  3. Use of the Knowledge Hub platform for digital community management. Knowledge Hub uses an open source software called Liferay.
  4. Opportunities to learn about many other online community management platforms

What can you bring to Historic England?

Historic England recognises the value that people from all backgrounds can bring to the heritage sector: It is important that the way we work reflects the diverse histories, cultures and interests of the country. We can achieve this through a committed, diverse workforce where all are valued and championed.

With increased focus on diversity, public value and community participation across the whole organisation our apprenticeships are an exciting opportunity for you to represent local communities from within the organisation.

We would love you to already have some experience of active and regular participation in online communities, as well as a demonstratable passion and interest in heritage, history and the historic environment. If you have some experience of the workplace already, and you have some knowledge and experience of using an online content management system that`s great, but we understand that it may take some time for you to feel confident in your new role and how the team you are supporting operates. We are committed to providing you with opportunities to work on exciting projects, encouraged by the support of your peers and colleagues.

Please read through the full Job Description for further details of the role and person requirements.

To apply to this apprenticeship, or to find out more about apprenticeships at Historic England please visit

For general enquires about your application please contact our HR Team on 01793 414 743. We cannot advise of the outcome of your application until after the closing date. Closing date for applications is Sunday 4th July 2021 at midnight. You will receive notification of the outcome of your application no later than Friday 16th July 2021.

Successful applicants will be invited to attend our Insight & Selection days being held virtually (online) 19th July – 1st August 2021.
Historic England is committed to providing equality of opportunity. If you have a disability, we would be happy to discuss reasonable adjustments to the job with you

Supplementary documents: Job Description