Customer Support Centre Performance and MI Analyst

Application deadline date has been passed for this Job.
This job has been Expired
Full Time Part TimePermanent
  • Post Date: July 26, 2021
Job Description

To be successful in this role you will have an eye for detail and a natural curiosity, using technical expertise to good effect, proactively identifying opportunities through analytical assessment of the data, and in doing so will identify improvement opportunities.

A minimum of 30 hours over 4 working days is required for this role. We can consider a range of working hours and patterns. For more information see the attached Job Description.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.


The successful applicant will work in collaboration with all areas of CSC and the supporting teams to ensure needs are met and a joined-up approach to data. A confident communicator they will enjoy presenting analysis to a range of stakeholders who represent different functions and operate at varying levels throughout the business including consultations with union colleagues.

There is an occasional need for the post holder to be able to accommodate flexible working hours to meet operational demands. There may also be an occasional requirement to travel to participate in workshops and other activities that are relevant to the role or own personal development.

The CSC opening hours are 08:00 to 17:00. There will be no requirement for you to change your working pattern, but you will be expected to work with the other CSC Resource Planning Team members to ensure that there is appropriate cover across the opening hours. You may also be required to travel occasionally to attend cross-site CSC management/Resource Planning team meetings.


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace


HM Land Registry is committed to becoming the world’s leading land registry for speed, simplicity and an open approach to data, and aiming to achieve comprehensive registration by 2030. We are a government department created in 1862 to register land and property ownership in England and Wales. The Land Register contains more than 25 million titles showing evidence of ownership for more than 86% of the land mass of England and Wales and safeguards land and property ownership valued at £7 trillion, enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.

A great place to work
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us.

You could be protecting property ownership by making updates to the Land Register, or working in our digital, data and technology teams, designing the property market of the future.

Where difference is celebrated
We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

Please click here for further information on our rewards package:
Working for HM Land Registry

Location: Durham, North East, DH1 5TR : Swansea, Wales, SA7 9FQ

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Steven James
Email :

Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission:


CSC Performance & MI Analyst Job Description