Customer Service Advisor

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Job Description

To provide an excellent front-of-house experience and a seamless approach to customer services to each student, visitor, and member of staff, ensuring premium first-line support for all queries, regardless of qualification.

Key Responsibilities:

Your role as Customer Service Advisor will be a multifaceted one, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP.

This will include:

  • Build close relationships with students, maintain excellent product knowledge.
  • Cover reception as part of a rota (includes weekends and evenings).
  • Manage the centre’s Computer Based Testing.
  • Provide support for BPP events.
  • Maintain up-to-date and relevant student contact details.
  • Provide first line response to IT queries and troubleshoot issues.
  • Log issues with the IT service desk.
  • Install basic IT kit.
  • Undertake general administration tasks.
  • Ensure the reception area is kept clear and tidy.
  • Ensure all course registers are input into the relevant system.
  • Distribute all internal and external post.
  • Manage refreshments and room bookings for internal and external events.
  • First point of contact for facilities/building issues that arise.
  • Provide classroom support.
  • Active housekeeping and constant monitoring.
  • Act as Health & Safety Contact, First Aider and Chief Fire Marshall.
  • Complete paperwork to eRisk standard.
  • Participate in quarterly H&S meetings.
  • Dedicated to ensuring that students have an excellent experience whilst being at BPP.
  • To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication

Department: Facilities & Customer Services

Address : UK, South West, Bristol

Candidate Criteria

Essential

  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail
  • Time management
  • Ability to build a strong internal work
  • Excellent communication skills
  • Experience working with IT systems and able to troubleshoot basic IT issues
  • Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc.