Communications Triage Operator

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Job Description

Due to current vacancies an exciting opportunity has arisen to join a small dynamic team within the Force Control Centre (FCC).

The Triage team receives, assesses and where possible resolves both digital (Single Online Home, Facebook and Twitter) and non-emergency telephone enquiries.

To respond to such calls for service the successful candidate will be able to apply force policies and procedures in line with agreed quality and timeliness service standards.

The application of THRIVEC principles is at the forefront of the role forming a vital part of an initial risk assessment.

Applicants should be able to work effectively under pressure, and show resilience in the face of challenging circumstances. The ability to manage multiple systems including Social media are key to the role. They should be flexible in their style and approach to ensure they can adapt to changes.

This is a rotational 7 day shift role, covering specific current opening hours (Monday-Saturday 8am-10pm & Sunday 8am-8pm) based on an average 37 hour week. The shift allowance is 12.5% and there is also a weekend enhancement entitlement payable at time and a half.


  • Educated to level 2 equivalent or significant experience of working in a customer service environment

Essential Experience:

  • Significant experience of working in a customer service or public facing environment
  • Some experience of telephone working
  •  Some experience of using social media channels (not necessarily in a work context)

Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:

  • Females
  • People from an ethnic minority background, including non-visible ethnic minorities such as Czech, Slovak, Polish, and Gypsy/Travellers.
  • Individuals from the LGBT+ community
  • People with disabilities
  • All other characteristics protected by the Equality Act 2010.

If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email

Document attachment: S3 Communications Triage Operator.pdf – 544KB

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.