Census Local Engagement Officer

Application deadline date has been passed for this Job.
This job has been Expired
  • Salary Range £20,000+
  • SALARY & BENEFITS £29,540
  • Job Contact Duncan Henderson
  • Contact Email CDCTP.vacancy.support@ons.gov.uk
  • Job Level Higher Executive Officer
  • INDUSTRY SECTOR Business, consulting and management
Job Description

Are you an engagement professional with experience of stakeholder engagement and outreach? Are you looking for an exciting new opportunity where you will join our team of dedicated professionals working on the Census 2021? If so, this could be the new role for you.

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

ONS runs the census in England and Wales every 10 years. It’s a crucial element in the design and planning of future services. We’re currently preparing for the next census which takes place on 21 March 2021.

Job description

We currently have 9 roles available at our Titchfield office. These exciting opportunities will enable you to be part of supporting and managing the work of 2021 Census local engagement staff as they collaborate with local authorities and reach out to communities across England and Wales.

Your role will be working with the 15 Regional Management Teams at Census Head Quarters (HQ) in Hampshire and will be involved in providing support and guidance to a portion of the 300 local engagement staff working out in the field.

As a Local Engagement Officer, you will review and report on the local engagement work, monitoring quality and performance in this area, raising concerns and providing guidance.

As part of this role you will draw on your experience of outreach and engagement to properly advise and monitor the local engagement field work where you will use your excellent communication skills to develop efficient working relationships with distant field workers and internal HQ stakeholders alike.

Although not line managing the local engagement staff, you will ensure they are appropriately advised and supported and are effective in getting support for the 2021 Census. These posts will report to the Partnerships team but be embedded in the Field Regional Management Team. Each post-holder will be assigned a region/regions.


• Develop the processes and procedures for the local engagement activity from summer 2020 to May 2021;
• Ensure the local engagement staff are fully briefed on their roles and have the knowledge and support to do their job effectively;
• Monitor progress of the local engagement operation and escalate management concerns to the Field Management Team and engagement concerns to the relevant part of the Partnerships Team;
• Produce regular reports on local community engagement activity and progress;
• Keep in regular contact with local managers advising and guiding them as necessary;
• Provide day-to-day support to the local engagement activity;
• Work collaboratively with colleagues in Census, communications and other team to ensure the engagement is successful and helps deliver Census quality and response objectives;
• Identify community concerns and any issues that may impact on the delivery of the programme and work with the Partnerships Team to resolve them.

Person specification
Essential criteria:
• Continually communicate with staff, helping to clarify goals and activities and the links between these and Departmental strategy;
• Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed;
• Act as a team player, investing time to generate a common focus and genuine team spirit;
• Encourage collaborative team working within own team and across the Department;
• Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance.

Desirable criteria:
• Experience of using Microsoft Office software.

Please note: Occasional travel and overnight stays will be required. During the operational period (Summer 2020 and Spring 2021) leave restrictions will be in place.


We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Delivering at Pace


As well as a competitive salary, you’ll enjoy:
• Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years’ service in addition to public holidays;
• Good work-life balance – working options include flexible working arrangements Monday to Friday between 7am and 7pm;
• Strong ethos of equality and diversity;
• Up to 3 days paid leave per year for voluntary opportunities;
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and statutory paternity leave of 2 weeks plus an additional week of departmental paternity leave all at full pay;
• Highly competitive contributory Civil Service Pension;
• Career development and progression – Career pathway options such as apprenticeships and recognised qualifications for a variety of professions are available;
• Free onsite car parking in Newport and Fareham;
• Cycle to work scheme.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Assessment at application stage will be based on your CV and personal statement. Your CV should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.

Your personal statement should be no longer than 1250 words. You should use this space to provide evidence for each essential criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions. Success Profiles Behaviour examples are not required at this stage.

In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.

Should you be invited to interview, you will be assessed using various assessment techniques aligned to the new Civil Service Success Profiles, where you’ll be assessed against all the behaviours outlined in the advert.

In certain circumstances, interviews may be conducted by Video Conference.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Sift: 17 April 2020
Interviews: Week commencing 27 April 2020

Visit our careers page

  • For the full terms and conditions of the post, please see attachment.
  • Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Paul Cudmore, Office for National Statistics, Government Buildings, Cardiff Road, Newport NP10 8XG. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/