Admissions Operations Manager

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Job Description

As one of two Admissions Operations Managers you will manage a team of admissions staff responsible for making decisions and processing a very large numbers of applications across a range of applicant groups, including home and overseas, undergraduate, postgraduate taught, and postgraduate research, for admission to the University of Greenwich.

You will take lead responsibility for specific applicant groups, such as postgraduate or undergraduate, for which you will be responsible for managing, developing and maintaining all admissions processes and procedures to support large scale decision making and to ensure fairness and transparency. You will act as lead contact internally for specific applicant groups, responsible for liaising with academic departments and professional services to ensure delivery of the admissions service, as well as keeping abreast of external developments in the higher education admissions sector. You will take lead responsibility for specific areas of admissions policy or projects, including responsibility for the fee assessments process, and for fee status appeals. You will also support the work of colleagues across the Admissions team by working flexibly and collaboratively responding to peaks in the admissions cycle to ensure the effective day to day running of the entire unit and an excellent admissions experience to all applicants.

You will have demonstrable experience of the UCAS system and the principles and processes which underpin a fair and transparent admissions service. You will have the ability to lead and motivate a team, strong interpersonal skills and excellent communication skills. You will also be driven to explore new ideas and be creative when reviewing business processes, always looking for ways to improve.

For an informal discussion about the post please contact Kelvin Fawdrey, Head of Admissions and Student Records, k.fawdrey@greenwich.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Academic Career Pathways

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Further details: Job Description & Person Specification

We aim to be an equal opportunities employer and welcome applications from all sections of the community.